Refund policy

At Tamiora India, we want you to feel confident when shopping with us. If your order arrives damaged, defective, incorrect, or significantly different from what was advertised, we are here to help.

1. Return Eligibility

You may request a return or replacement if:

The product arrives damaged or defective.

You receive the wrong product.

The product is materially different from the product description or specifications shown on our website.

The order arrives in an unacceptable condition due to shipping damage.

To be eligible, please contact us within 5 days of delivery.

Products must be returned in their original condition and, where applicable, with the original packaging and accessories.

2. Non-Returnable Items

We may not accept returns for products that:

Have been used, damaged, altered, or washed after delivery.

Are returned without the original packaging when it is reasonably required for verification.

Are returned after the applicable return period.

Nothing in this policy limits any consumer rights available under applicable law.

3. How To Request A Return

Please contact us at tamioraindia@gmail.com within 7 days of delivery.

Please include:

Your order number

Your name

A description of the issue

Clear photos or videos showing the product and packaging, where relevant

Our team will review your request and provide return instructions when applicable.

4. Return Shipping

For products that arrive damaged, defective, incorrect, or materially different from what was advertised, Tamiora India will arrange or reimburse reasonable return shipping costs, as applicable.

For other return requests, return shipping costs may be the customer's responsibility, subject to applicable law and the specific terms communicated for the order.

5. Refunds

Once the returned product is received and inspected, we will notify you of the outcome.

If your return is approved, the refund will be processed to the original payment method, where technically possible.

The time for the refund to appear in your account may depend on your payment provider or bank.

Where a refund is legally required, we will process it within the applicable time period.

6. Replacements

Where appropriate, we may offer a replacement instead of a refund for damaged, defective, or incorrect products.

Replacement availability depends on stock.

7. Damaged Orders

If your parcel arrives visibly damaged, please take photos of the package and product before disposing of the packaging and contact us as soon as possible.

8. Order Cancellations

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been shipped or fulfilled, cancellation may no longer be possible and the applicable return process may apply.

9. Contact Us

For return, replacement, or refund assistance:

Tamiora India
Email: tamioraindia@gmail.com
Website: tamiora.in

We will review each request fairly and in accordance with our published policy and applicable consumer-protection requirements.